Chai WanSME IT Support
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Chai WanOn-Site Service

Chai WanSME IT Support

Provides daily IT outsourcing support for HK SMEs, covering office networking, WiFi, firewall, VPN, servers, NAS/SAN, Microsoft 365, email, backup and on-site/remote troubleshooting.

Chai WanSME IT Support Service Details

We assess equipment, users, environment and issues before arranging the right service.

Firewall, VPN, switch, router and WiFi network support
Server, NAS/SAN, backup and disaster recovery solution management
Microsoft 365, Exchange, Teams, SharePoint and email security setup
Regular inspection, remote desktop support, emergency on-site and company PC deployment
Service Highlights

Common technical Issues addressed

Office Network & Information Security

A stable network is the foundation of daily operations. We assess office size, departmental permissions, user count and cloud needs to reorganise network and security configurations.

  • Firewall installation, rule configuration, real-time monitoring and log checking
  • Regular IT security audit, vulnerability scanning and risk improvement suggestions
  • Network upgrade, WiFi coverage optimisation, switch and VLAN planning
  • VPN, multi-branch interconnectivity, cloud network setup and management

Server, Storage & Backup

For file sharing, financial systems, business databases and cross-department collaboration, provide server, NAS/SAN and backup maintenance services.

  • Server installation, configuration, permission management and long-term maintenance
  • NAS/SAN storage optimisation, capacity planning and fault analysis
  • Data backup, version retention and disaster recovery plan (DRP)
  • Company relocation, equipment replacement and data migration support

Microsoft 365 & Daily IT Outsourcing

Handle daily employee IT issues via remote desktop or on-site visits. Monthly contracts available for regular inspections and priority support.

  • Microsoft Exchange, Office 365, Teams, SharePoint migration and management
  • Mail server security hardening, anti-spam and account permission setup
  • Company PC procurement, deployment, asset management and staff training
  • Pay-per-request or fixed-term contract services with emergency priority response

Process

Identify source, arrange check, repair, test and follow-up.

1

Understand company size, industry, office network, servers, cloud systems and current pain points.

2

Check network topology, device health, account permissions, backups and security risks.

3

Submit improvement recommendations at three levels: emergency repair, short-term reorganisation, long-term maintenance.

4

Establish support records, device inventory and maintenance schedule for efficient follow-up.

Customer Reviews

Chai WanSME IT Support - Customer Reviews

"I tried other companies for SME IT Support before but results were mediocre. A friend recommended Wifimaster - they were thorough from survey to completion. Now IT Support works perfectly."

蔡

Mr. Choi

Chai Wan · SME IT Support Client

"What impressed me most was their after-sales support. When we needed help, the technician patiently guided us over the phone. This level of service is rare these days."

謝

Ms. Tse

Chai Wan · Business Client

"Fast, accurate, transparent quotation. Wifimaster charged exactly what they quoted with no extra fees. Honest and reliable."

馮

Mr. Fung

Chai Wan · Residential Client

"The engineering team was very professional - uniformed, fully equipped, fast and neat. They even cleaned up after completion. Very impressed."

韩

Ms. Hon

Chai Wan · SME IT Support Client

Important Notice

Enterprise IT issues typically involve networks, accounts, data and supplier configurations. We first assess the current situation, then handle in stages to avoid only fixing surface-level problems.

Inquire Now (+852) 2115 9219
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